Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and enjoyable gaming experience. This includes details you give us directly when registering an account, making deposits or withdrawals, or contacting customer support.

Typical information we hold includes your full name, date of birth, residential address, email address, telephone number, and payment details. We also verify identity documents where required by law to meet regulatory obligations and prevent fraud.

Automatically Collected Information

When you browse our website, certain technical data is collected automatically. This may include your IP address, browser type and version, operating system, pages visited, time spent on each page, and referral sources. We use this data to improve site performance, analyse trends, and maintain security.

How We Use Your Information

Your personal data allows us to create and manage your account, process transactions, and deliver the services you request. We also use it to verify your identity, prevent money laundering, and ensure compliance with gambling regulations.

Where you have given consent, we may send you promotional offers, newsletters, and updates about new games or bonuses. You can withdraw this consent at any time by adjusting your account settings or contacting support. We do not use your data for automated decision-making that produces legal or similarly significant effects.

Sharing and Disclosure

We may share your information with trusted third-party partners who help us operate our business. These include payment processors, identity verification services, customer support platforms, and marketing agencies that work on our behalf under strict confidentiality agreements.

We may also disclose data when required by law, for example to licensing authorities, law enforcement agencies, or regulatory bodies in connection with anti-money laundering, responsible gambling, or other legal requirements. We do not sell your personal data to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, analyse site traffic, and provide personalised content. Some cookies are essential for the website to function, while others help us understand how visitors use our services.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the site and your gaming experience.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse, or disclosure. These measures include encryption of sensitive information, secure servers, and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You should also take steps to protect your own account details, such as keeping your password confidential and using strong, unique passwords.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal information. These include the right to access a copy of your data, request corrections to inaccurate information, request deletion of your data in certain circumstances, and object to particular types of processing.

To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by law. If you are unhappy with how we have handled your request, you may have the right to complain to the relevant data protection authority.

International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms.

Retention of Your Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team via live chat or by emailing the address listed in the footer of our website. We aim to respond to all enquiries promptly and help resolve any issues to your satisfaction.